Responsibilities:

Maintain essential IT operations, including operating systems, applications and software

Handle mission-critical IT tasks and system improvements

Handle monitoring alarms and system faults

Coordinate with L1 teams in order to understand the root cause of the problem

Handle and manage incidents

Record, track, and document the problem solving process including actions taken through to the final resolution, within the SLA frame

Communicate with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service.

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Deploy planned releases and patches for the applications

Perform file backup for systems

Prepare accurate and timely reports

Ability and willingness to quickly learn new technology and software

Requirements:

BS in Computer Science or similar field

3+ years experience

Proven work experience as a Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Unix  environments and  knowledge of shell script

Hands-on experience with Oracle DB  and knowledge of PL/SQL

Hands-on experience with Apache Tomcat, Java applications and knowledge of XML/HTTP

Hands-on experience with Logging and Monitoring solutions such as ELK

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Telco Infrastructure Experience

Experience in Ericsson product line is highly desirable

Phyton, Java as a plus

If you are interested in this position, you are welcome to contact us at cv@hrcell.az